Privacy Policy
Last Updated: November 2025
Walk With Me Ottawa (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal information.
This Privacy Policy explains how we collect, use, and safeguard the information you share with us when you visit www.walkwithmeottawa.com (the “Site”) or use our services.
By using our Site or submitting information to us, you consent to the practices described in this Privacy Policy.
1. Information We Collect
We collect personal information that you voluntarily provide when you:
Fill out a contact or inquiry form
Register for group classes or purchase services online
Subscribe to our email list or request information
Receive invoices or make payments via QuickBooks or Squarespace
The information we collect may include:
Name
Email address
Phone number
Dog’s name, breed, and behavioural details
Billing and payment information (processed securely by third-party providers)
Any other details you choose to provide when contacting us
2. How We Use Your Information
We use your personal information to:
Respond to inquiries and provide customer support
Schedule and manage services (training, walking, boarding, courses, etc.)
Process payments and issue invoices
Send service-related updates and confirmations
Improve our website, services, and client experience
Share updates, promotions, or educational content (only if you opt in)
We will never sell, rent, or trade your personal information to third parties.
3. Payments & Third-Party Services
We use trusted third-party providers to process payments and manage bookings:
Squarespace & Stripe – for group class registration and website payments
QuickBooks – for invoicing and billing of training, walking, and boarding services
These platforms process your payment and billing data securely in compliance with their own privacy and data protection policies. We do not store your full credit card information on our servers.
4. Data Storage & Security
We take reasonable measures to protect your personal data from unauthorized access, loss, misuse, or disclosure.
Access to client information is restricted to staff who require it to provide services.
While no online platform can guarantee 100% security, we use reputable providers and secure systems to safeguard your data.
5. Use of Photos, Videos & Testimonials
With your consent, we may use photos, videos, or testimonials featuring you or your dog for marketing or educational purposes (e.g., on our website, social media, or promotional materials).
You can withdraw consent for this at any time by contacting us at info@walkwithmeottawa.com.
6. Cookies & Website Analytics
Our website may use cookies and basic analytics tools (such as Squarespace Analytics or Google Analytics) to understand how visitors use our Site.
This data may include your device type, browser, pages visited, and general location data (not personally identifiable).
You can adjust your browser settings to refuse cookies or be notified when they are used.
7. Email Communication
If you opt in to receive updates or newsletters, we may contact you with information about training tips, events, or promotions.
You can unsubscribe from these emails at any time by clicking the “unsubscribe” link in the message or contacting us directly.
8. Accessing or Updating Your Information
You may request access to, correction of, or deletion of your personal information at any time, subject to legal or contractual restrictions.
To make a request, please email us at info@walkwithmeottawa.com.
9. Retention of Data
We retain your personal information only as long as necessary to provide our Services and meet legal, tax, or business requirements.
10. Children’s Privacy
Our Site and Services are not directed to children under 13 years old, and we do not knowingly collect personal information from them.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new “Last Updated” date.
Your continued use of our Site or Services after changes have been made constitutes acceptance of the updated Policy.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: